At Chicorya Sales, we are committed to providing you with a seamless shopping experience. Whether you’re browsing our collection of dresses, jeans, shirts, skirts, tees, or trousers, we want to ensure that your purchase journey is as smooth as possible. Below, you’ll find detailed information about our shipping and returns policies.
Shipping Information
We offer two shipping options to cater to your needs:
- Standard Shipping: Delivered via DHL or FedEx, with a shipping fee of $12.95. Your order will arrive within 10-15 business days after dispatch.
- Free Shipping: Available for orders over $50, delivered via EMS. Your order will arrive within 15-25 business days after dispatch.
Please note that order processing typically takes 1-2 business days. Once your order is shipped, you will receive a confirmation email with tracking details.
Returns & Exchanges
We understand that sometimes things don’t work out as planned. That’s why we offer a hassle-free returns and exchanges process. Here’s how it works:
Eligibility for Returns & Exchanges
To be eligible for a return or exchange, the item must meet the following criteria:
- Unworn, unused, and in its original condition.
- In the original packaging with all tags attached.
- Returned within 15 days of receiving the item.
Please note that the following items are non-returnable and non-exchangeable:
- Items marked as “Final Sale” or “Non-Returnable” at the time of purchase.
- Personalized or custom-made items.
Returns & Exchanges Process
Follow these steps to initiate a return or exchange:
- Contact Us: Email us at [email protected] with your order number and the reason for the return or exchange. You can use the template provided below.
- Receive Instructions: We will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to return your item.
- Ship the Item: Pack the item securely in its original packaging and include the RMA number. Ship the package to the address provided in the instructions.
- Wait for Processing: Once we receive your return, we will inspect the item and process your refund or exchange within 5-7 business days.
Refund Process
Refunds will be issued to the original payment method used during the purchase. Please allow the following timeframes for your refund to be processed:
- Credit/Debit Cards: 5-7 business days after the return is processed.
- PayPal: 3-5 business days after the return is processed.
Exchanges
If you wish to exchange an item for a different size or color, please indicate this in your return request. We will ship the new item once the returned item is received and inspected. Please note that exchanges are subject to availability.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to a defect or error on our part. We recommend using a trackable shipping service to ensure your return is received.
Return & Exchange Request Template
Use the following template to request a return or exchange:
Subject: Return/Exchange Request - Order #[Your Order Number]
Email Body:
Dear Chicorya Sales Team,
I would like to request a return/exchange for my recent purchase. Below are the details:
Order Number: [Your Order Number]
Item(s) to Return/Exchange: [Item Name(s)]
Reason for Return/Exchange: [Please specify]
Please provide the necessary instructions to proceed with the return/exchange.
Thank you,
[Your Full Name]
[Your Contact Information]
Contact Us
If you have any questions or need further assistance, please do not hesitate to contact us at [email protected]. Thank you for shopping with Chicorya Sales. We appreciate your business and are here to ensure you have a pleasant shopping experience.