At Chicorya Sales, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns and exchanges process. Please read the following information carefully to understand our policy and procedures.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, the item must be:

  • Unworn, unused, and in its original condition.
  • In the original packaging with all tags attached.
  • Returned within 15 days of receiving the item.

Please note that certain items are non-returnable and non-exchangeable:

  • Items marked as “Final Sale” or “Non-Returnable” at the time of purchase.
  • Personalized or custom-made items.

Returns & Exchanges Process

Follow these steps to initiate a return or exchange:

  1. Contact Us: Email us at [email protected] with your order number and the reason for the return or exchange. You can use the template provided below.
  2. Receive Instructions: We will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to return your item.
  3. Ship the Item: Pack the item securely in its original packaging and include the RMA number. Ship the package to the address provided in the instructions.
  4. Wait for Processing: Once we receive your return, we will inspect the item and process your refund or exchange within 5-7 business days.

Refund Process

Refunds will be issued to the original payment method used during the purchase. Please allow the following timeframes for your refund to be processed:

  • Credit/Debit Cards: 5-7 business days after the return is processed.
  • PayPal: 3-5 business days after the return is processed.

Exchanges

If you wish to exchange an item for a different size or color, please indicate this in your return request. We will ship the new item once the returned item is received and inspected. Please note that exchanges are subject to availability.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to a defect or error on our part. We recommend using a trackable shipping service to ensure your return is received.

Return & Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Body:

Dear Chicorya Sales Team,

I would like to request a return/exchange for my recent purchase. Below are the details:

  • Order Number: [Your Order Number]
  • Item(s) to Return/Exchange: [Item Name(s)]
  • Reason for Return/Exchange: [Please specify]

Please provide the necessary instructions to proceed with the return/exchange.

Thank you,

[Your Full Name] [Your Contact Information]

Contact Us

If you have any questions or need further assistance, please do not hesitate to contact us at [email protected].

Thank you for shopping with Chicorya Sales. We appreciate your business and are here to ensure you have a pleasant shopping experience.