Product Questions
1. What types of products does Chicorya Sales offer?
Chicorya Sales offers a wide range of fashion items including Dresses, Jeans, Shirts & Tops, Skirts & Shorts, Tees, and Trousers.
2. Are the products available in different sizes?
Yes, our products are available in various sizes to cater to different body types. Please refer to the size chart provided on each product page for accurate measurements.
3. Do you offer plus-size options?
Currently, we offer a limited selection of plus-size options. We are continuously expanding our range to include more sizes.
Returns & Exchanges
1. What is your return policy?
We accept returns within 15 days of receiving your order. Items must be in their original condition with tags attached. Please refer to our Returns Policy for detailed instructions.
2. How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer service team at [email protected] with your order number and reason for return. We will guide you through the process.
3. Are there any items that cannot be returned?
Yes, certain items such as underwear and swimwear are final sale and cannot be returned due to hygiene reasons.
Account & Payment
1. How do I create an account?
You can create an account by clicking on the “Sign Up” button on our homepage. Fill in the required details and you’re all set!
2. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient payments.
3. Is my payment information secure?
Yes, we use advanced encryption technologies to ensure your payment information is secure.
Shipping & Delivery
1. What are your shipping options?
We offer two shipping options: Standard Shipping via DHL or FedEx ($12.95) and Free Shipping via EMS for orders over $50.
2. How long does it take to process and ship my order?
Orders are typically processed within 1-2 business days. Standard Shipping takes 10-15 business days, while Free Shipping takes 15-25 business days after dispatch.
3. Do you ship internationally?
Yes, we ship worldwide except for certain remote areas in Asia and other regions. Please contact us if you have any questions about delivery to your location.
4. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor the status of your shipment on the carrier’s website.
Customer Service
1. How can I contact customer service?
You can reach our customer service team via email at [email protected]. We are here to assist you with any questions or concerns.
2. What are your customer service hours?
Our customer service team is available Monday to Friday, 9 AM to 5 PM EST.